A split parcel fee of RM5/shipment will be imposed from 1/4/2017 to shipments where one big seller parcel needs to be split to many order recipients.

Refunds and Returns

To make sure Aerobeans serves you and other buddies at Aerobeans better, we do not honor cancellation and/or refund once your order is placed.

Refund of the Items

  • Aerobeans offers refund of the item's amount to you if you meet the following conditions:
  • The item you want to buy is out-of-stock
  • The item you want to buy is a restricted item
  • The item does not reach our hub in 14 days, from the day the seller declares shipped status (Aerobeans will take care of the dispute with the seller)
  • You can also provide alternative links within the amount of the item

Refund of Handling Fees

  • Aerobeans offers refund of the Handling Fees to you if you meet the following conditions:
  • All items in the order are out-of-stock
  • All items in the order are restricted items
  • All items in the order does not reach our hub in 14 days, from the day the seller declares shipped status (Aerobeans will take care of the dispute with the seller)

Refund Methods

  • Bank Transfer: 2 working days (To Account: Maybank/Public Bank/CIMB), 2-7 working days (To Account: Other banks)
  • Cheque: 2-7 working days (Posted to address within Malaysia by registered mail)

Once you login, just click on 'Get Refund / Withdrawal' to submit for a refund request, as shown in screenshot below.

Returns

Aerobeans does not handle returns currently. However, stay tuned with us as we will post some shopping tips and guides occasionally for our buddies.

Missing Items

You are highly encouraged to check the content of the parcel before signing the shipping bill. If you do not receive certain items of your order, please do the following and we shall investigate further:

  1. Make a remark at the shipping bill about what items are missing before signing.
  2. Keep the shipping bill and take a photo of it.
  3. Keep the entire shipping parcel (must be everything including the boxes) and take a photo of it showing the total weight of the shipment.
  4. Send the photos to crew@aerobeans.com, stating your order number, the name and link of the missing item.