Serving Malaysians 
Features and Pricing
Key Features
| FEATURES | DESCRIPTION | |
|---|---|---|
| Access to My Account |
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Manage your account, orders, messages, rewards and more |
| Easy Login |
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One-click login using your social media accounts |
| Email Notification |
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Receive order, invoices and messages direct to your email |
| SMS Notification |
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Receive instant sms notification to keep you updated about your order, free of charge |
| Payment Record |
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Once your payment is received, we will send you a copy of your payment record |
| EasyFill |
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Convenient order placement, fill up an item in less than 10 seconds |
| Online Payment |
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Pay with ease by Credit Card or PayPal |
| Buyer's Privacy |
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Your information are kept private unless Aerobeans have your consent |
| Seller Communication |
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Aerobeans handles communication with the seller about your order |
| Up-to-date Forex Rates |
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Pay in local currency based on the latest CIMB Forex rates. Learn more |
| Dispute Resolution |
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Aerobeans works closely with Taobao to resolve disputes. |
| Parcels Packed and Shipped |
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Parcels are packed and shipped without being opened to prevent loss of items. |
| Deliver to Your Doorstep |
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Just sit back and relax while waiting for your goods to come to you |
| Returns or Exchange |
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Aerobeans do not support returns or exchange of items currently. Learn more |
| Domestic Tracking |
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Track the real-time status and location of your items within China |
| International Tracking |
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Track the real-time status and location of your items when shipped internationally |
| Tax Insurance |
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Aerobeans do not provide coverage for custom duties, but chances are very small 0-5% |
| Tax Risk Reduction |
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You can choose to use the Sensitive Rate to reduce risk of tax. Learn more |
| Support |
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Get support response within 1 working day about any feedback or enquiries |
Handling Fees
With the benefits above, our handling fee schedule per order (one order can have more than one item) is as below:
| FEE PER ORDER |
|---|
|
9% (3.5% + RM2 convenience fee for payment via PayPal / Credit Card) |
Note: Handling Fee is charged based on goods price + China Local Shipping Charges, excluding International Shipping Charges
Total Price Calculation
Total Price = [(Goods Price + China Local Shipping) + Handling Fee] + International Shipping
And... that's all, no hidden fees, nothing else.International Shipping Fee Schedule
>> Due to reduced number of flights available in this pandemic, temporary fuel surcharge applies for all air freight until further notice (refer website top banner for rates)
| DELIVERY TYPE | AIR FREIGHT | SEA FREIGHT | ||
|---|---|---|---|---|
| RM / Kg | KG UNIT | RM | STD UNIT | |
|
West Malaysia Normal |
19.50 | 0-10 kg | ||
| 18.00 | > = 11 kg | 90 | First 0.1m3 | |
|
West Malaysia Sensitive |
30.00 | 0-10 kg | + 50 | Add 0.1m3 |
| 28.50 | > = 11 kg | |||
|
East Malaysia Normal |
31.50 | 0-10 kg | ||
| 30.00 | > = 11 kg | 350 | First 0.5m3 | |
|
East Malaysia Sensitive |
42.00 | 0-10 kg | + 70 | Add 0.1m3 |
| 40.50 | > = 11 kg | |||
| Delivery Time (Hub - Address) | 5 - 12 Days | 18 - 30 Days | ||
| Note | Long Parcel Fee: RM150 (>120cm) | Total m3 of Parcels, Tax insured. Remote East MY add RM25-50 | ||
- Volumetric Weight: Volumetric Weight = Dimensions of parcel (width X length X height) in cm / 6000. When it exceeds your actual weight, volumetric weight will be used to calculate Air Freight Charges (only on Air Freight).
- Pricing Unit: Air Freight = 1kg (rounded up); Sea Freight = 0.1m3 (rounded up)
- Normal Rate: This is the normal delivery rate for normal goods class.
- Sensitive Rate: This rate applies to sensitive goods class. By using this rate, the chance of being taxed is reduced.
Goods Classes
- There are basically three classes:
- Restricted Goods: Goods that are restricted from air freight, including but not limited to Explosives, Gases, Flammable Liquid, Flammable Solid, Oxidisers & Organic Peroxides, Toxis & Infectious Substances, Radioactive Material, Corrosives, Vehicles, Toxic, Environment Hazard, Counterfeit Currency or Notes, Tobacco, Weapons, Drugs, Animals and etc. Goods are reviewed on a case-by-case basis.
- Sensitive Goods: Goods under this class have a slightly higher chance to be taxed. Branded or Fake branded goods, Electronic Goods (includes bluetooth, memory cards, clocks/watches, earphones etc), Musical Instruments (including guitar and etc), Battery Substance, Cosmetics, Liquid, Powdered Substance, Food, Organic items (animals, plants, fur, feathers etc) Pharmaceuticals, Magnet Substance, CD/DVD, Radio Signal Transmitting Devices, mahjong / playing cards and etc. Goods are reviewed on a case-by-case basis.
- Normal Goods: All Goods other than listed as Sensitive Goods or Restricted Goods